What is it?
IM Sourcing is a value-added program offered to all Ingram Micro solution providers for procuring discontinued or hard-to-find products. IM Sourcing also is a great go-to when a customer only needs one or two units of gear no longer made—for example, if it is adding a single switch or particular server model to a network and needs to keep models consistent.
IM Sourcing also can track down products that aren’t among Ingram Micro’s core products and source equipment outside Ingram Micro’s warehouse. IM Sourcing can even handle nonbranded OEM solutions in any quantity for customers—from one or two units to 300,000 or more.
How does it work?
As an Ingram Micro partner, you can contact IM Sourcing directly, or go through Ingram Micro tech support or your inside sales representative, who will forward the opportunity to the IM Sourcing desk. IM Sourcing uses an internal service-level agreement, guaranteeing a two-hour response time to any inquiries. Most are addressed within 15 minutes. When you get the gear through IM Sourcing, you can use your Ingram Micro credit line and get the same terms with a 30-day return policy. If the product is defective, you can go back to IM Sourcing within one to three years for replacement, depending on the product.
Previously, discontinued and hard-to-find products had to be sourced through third-party brokers, which created a couple of potential problems. It wasn’t always possible to tell if the sourced gear was legitimate, but there’s no longer a need to worry about that because the authenticity of gear sold through IM Sourcing is guaranteed. Most brokers also have a no-returns policy, which can leave you and your customers in an uncomfortable position. IM Sourcing also conforms with Ingram Micro’s standard 30-day guaranteed return policy.
The program can be considered an extension of your own sales force; by letting IM Sourcing do the hard work for you, you get faster time to quote and faster time to a closed deal.
What’s in it for me?
You can leverage IM Sourcing as a key piece of customer retention—by sourcing hard-to-find gear for your end users, you give them one less reason to go to the solution provider next door. By protecting your core business, you can keep out the competition and drive customer satisfaction to new, higher levels.