For solution providers catering to the retail vertical, it’s an exciting time. Retailers face competition that’s able to consistently deliver lower costs, more convenience and engaging experiences. The expectations of customers walking into physical stores have respectively risen, requiring deeper levels of engagement and satisfying shopping experiences. Luckily, all this comes at a time of powerful convergence. Solution providers now have access to technologies that can be integrated to deliver solutions that effectively address the customer experience and engagement needs of retailers.

Take your UCC expertise to the retail vertical

Improve retail customer experience and engagement with new UCC technologies that support better communication.
Read More

Mobile work solutions haven’t always been at the top of every VAR’s “must sell” list. Even 10 years ago, implementing them required a lot of difficult technical work, a customer who was committed enough to put up with flaky performance and a remote employee who felt more remote than part of the team. For these reasons, many VARs haven’t made mobile work solutions a large part of their line cards. But today, not offering such solutions is a missed opportunity.

Selling mobile work solutions is easier than ever

Mobile work tech. is more powerful, effective and affordable than ever. Smart solution providers are taking advantage of this trend. Our blog will tell you how.
Read More

A doctor is making her hospital rounds when she receives a text message from her office. The message is simple: “Call patient John Smith at (555) 123-4567 about the results of his latest lymphoma tests.” A colleague notices this and cautions that sending such messages is a HIPAA violation. The doctor was caught off guard and wasn’t aware of any violation.

Bring HIPAA-compliant UCC tools to your healthcare customers

Where VARs can find common communication security gaps with healthcare organizations and how to address those gaps with HIPAA-compliant UCC tools.
Read More

Video conferencing has come a long way as a valuable business tool and will continue to evolve significantly in the future. With the rapid development of technology, more and more companies are choosing video conferencing as a favored tool for employees to conduct their daily communications with colleagues, customers, and partners in a convenient and effective way. Like all technologies, video conferencing has its advantages and disadvantages. We have discussed at great length the advantages of video conferencing for enhanced productivity, to improve remote collaboration, to help build relationships, and to get a better understanding of the way people are communicating, but what are some of the challenges related to video-conferencing technology? And in the end, is video conferencing a worthwhile investment? Let’s take a look:

The Greatest Challenges of Video Conferencing Technology

Is video conferencing a worthwhile investment? Let’s take a look.
Read More

Many organizations are realizing the benefits of having staff work remotely, including reduced office expenses, along with the ability to hire the best employees from a large talent pool. Time normally spent by workers commuting is often given back to the company in working hours, making the remote worker more productive; in fact, 53 percent of telecommuters work more than 40 hours per week. Work–life balance improvements for remote employees encourage greater output levels and company loyalty, especially important for the fastest-growing group in the workforce, the Millennials. Statistics show that 3.3 million full-time U.S. professionals, not including unpaid volunteers and self-employed workers, utilize their home as their primary place of work. In addition, telecommuting programs can help businesses save about $2,000 per year per employee and reduce employee turnover by 50 percent. Despite these benefits, how worthwhile is it for corporations to invest in remote collaboration? The answer is: It depends.

Is Investing in Remote Collaboration Worthwhile?

Despite many benefits, how worthwhile is it for corporations to invest in remote collaboration? The answer is: It depends.
Read More

All types of businesses, small to large, can benefit from video-conferencing technology in one way or another, allowing for improved customer service, better collaboration, and enhanced productivity. Video conferencing can help companies reduce travel risk, shorten meetings, optimize information exchange, connect dispersed staff without the travel expense, improve flexibility, and provide a competitive advantage. There are two vertical industries, however, that are truly worth targeting by resellers; these are healthcare and education. Let’s take a look at each one.

Two Big Industries That Can Benefit from Video-Conferencing Technology

Let's explore the two big industries that can greatly benefit from video conferencing technology.
Read More

Organizations are always on the lookout for effective ways and different tools to boost their productivity. When companies can improve the way that business is conducted, by doing it faster, making processes more seamless and reducing steps, then every consideration should be taken. One tool that has been shown to do all this and more is video-conferencing technology. Given the benefits that it offers users, video conferencing is fast becoming one of the technologies that companies can no longer do without. In fact, recent research shows that 75 percent of executives have concluded that video conferencing is likely to replace voice-only conference calls and become the conventional method of business communication. Statistics show that the average audio-conference participant’s attention span is only 23 minutes, compared to 35 minutes for those on a video-conference call. As a result, organizations need to find the right video-conferencing tools in order to get the most from their investment. Here are a few things that value-added resellers (VARs) can bring up with clients to ensure the best decision:

Enhance Video-Conferencing Benefits with the Right Tools

Here are a few things you can do to help clients find the right tools to enhance video conferencing benefits.
Read More

Collaboration is transforming businesses at an astounding rate, allowing people to communicate and solve problems regardless of time or space. Effective collaboration makes companies profitable and productive, and the challenge of providing the appropriate tools to employees is an ongoing issue. In 2016, collaboration tools that made headlines included enterprise social media and wearable technology, but what are the expected remote collaboration trends for 2017? Let’s take a look at what is expected:

Seven Expected Remote Collaboration Trends in 2017

What are the expected remote collaboration trends for 2017? Let’s take a look at what is expected.
Read More

Unified Communication and Collaboration Through Ingram Micro

Are you a reseller/solution provider looking to take advantage of UCC? You can leverage the collaborative nature of these solutions to help your SMB and enterprise customers improve their employee productivity. How? Ingram Micro offers a suite of UCC-dedicated solutions—and the value-added services to support them—to enable you to meet a variety of end-user UCC requirements. And if you're already deploying mobile, cloud and virtualization solutions to your customer base, you can leverage Ingram Micro's relationships with leading UCC vendors to grow your business further.