As business processes and needs evolve, applications are often improved and spread through an organization using business integration. Business process integration (BPI) is often implemented through an array of technologies that increase the flow and exchange of data betweent different applications, people, and business processes within, across, and beyond an organization. BPI gives organizations the opportunity to become more productive and efficient while still utilizing existing solution investments. Resellers can best assist customers with the integration of business applications, processes, and information internally or with partners, suppliers, and clients, as long as they have extensive knowledge and experience with applications, mobility, cloud solutions, data, Web services, service-oriented architecture and any other pertinent integration touch points.
With this knowledge, resellers can help their customers identify, plan, design, implement, and manage integration solutions. In addition to enhancing organizational competitiveness, ameliorating outdated processes helps companies reduce cost, improve efficiency, enhance customer service, improve decision-making by utilizing better data, reduce risk, adapt promptly to regulatory changes, and bolster compliance. The end results are metrics and a performance improvement measurement plan for compelling workflow automation. By following the four steps below, organizations are most likely to experience successful BPI solutions:
1. Process Identification
In order to implement BPI, processes must first be identified. A good way to do this is by using business process mapping (BPM) tools. These tools use words and visual layouts to demonstrate typical functions. Because more organizations are seeking ways to map business processes, a number of BPM tools have been created to make it easier and faster. The most popular tool is process mapping software, which provides a good indicator of the organization’s ability to document existing processes and prove that they are effective in achieving the goals of the business. BPM software can also provide process modeling, which offers real-time insight into how any proposed adjustments could affect existing processes and, hence, the overall business function. BPM software can also help automate existing processes and incorporate them across various parts of the business. Mapping tools can also help businesses comply with industry regulations such as ISO 9000, which often requires documentation of quality system processes.
2. Documenting and Mapping
The first step in BPM is to document an organization's existing business processes. BPM tools provide the ability to create flow charts and other visual tools that show these existing processes and their relationships to one another. After processes have been documented, they can be evaluated and reviewed to make sure they sufficiently outline the real-time activities of the organization. Process mapping also makes it easier to pinpoint inefficiencies and areas for improvement within processes. Organizations also may use BPM tools to automate existing functions, increasing effectiveness and consistency across different departments within the business. Software can help the systems of different departments communicate with each other and share required information. Process automation often saves time and money and can help businesses implement uniform workflow processes across all areas of the company. This is especially true for companies that have regulatory requirements and are expected to document their processes and guarantee compliance.
3. Planning Through Modeling
In the next step, resellers can help their clients create models of the processes that have been mapped out to illustrate the proposed changes to the system to be hypothetically implemented. This allows process owners to see the possible outcomes of a change and to be able to assess if it adequately zones in on the inefficiencies that may have been identified in the first steps. Process simulations allow proposed changes to be implemented in theory and their effects observed and assessed before actual changes are made.
4. Design, Implementation, and Management
The design and implementation of BPI help eliminate the need to duplicate data in different systems and increase the comprehensive efficiency of the business’s operation. When designed and implemented properly, BPI can save companies time and money. An example of BPI could involve initiating a relationship between the sales and billing systems within a company. In some cases, the connection is reciprocal, meaning that specific data within the sales database can be accessed by the billing system and vice versa. This means that if the integration is established using the right protocols, a salesperson can access current billing period figures for a given client by going to that client’s profile in the sales database and generating a request. Simultaneously, a billing specialist could trigger an inquiry from the billing system to the sales database and then download knowledge regarding the newest contract rates available to a customer. In this case, BPI can ensure that customer orders are processed, executed, billed, and managed easily.
Resellers can help organizations utilize BPI to establish connections between internal systems, allowing them to manage tasks with greater speed and accuracy and with fewer resources. BPI is an important aspect of streamlining workflows and making businesses more profitable, and resellers can be key in the success of their clients.
Does your company understand the benefits and steps that need to be taken to implement BPI? Please comment below.