In today’s enterprise business environment, many companies have a dispersed workforce in one way or another. Some may have multiple offices or a headquarters and several branch locations. Many companies support work-from-home arrangements, and others have road warriors who primarily travel in order to perform their jobs. Contractors may be required to work in the office of the business that they support, making them remote workers as well. Remote workers must be able to be engaged with those they do business with, and if they are not, their companies may experience reduced productivity, resulting in lost revenues.
A recent Gallup poll states that 29 percent of the workforce in the US is engaged, with the remainder either not engaged or actively disengaged. The best way to keep these remote workers engaged and connected is through the implementation of unified communications and collaboration (UCC) solutions, either on premises, in the cloud, or some combination of the two. Here are three ways that UCC solutions can help remote workers:
- Instant Collaboration ─ Using conferencing tools, video calling, and instant messaging, employees can collaborate quickly and easily. Instead of a one-on-one phone call, productivity is enhanced by using conferencing tools where more people can be included on the call. Video calling allows all participants to understand body language and other cues for better perspective. Instant messaging allows people to make quick exchanges that improve efficiency. Remote workers can use these tools from mobile devices or laptops from almost anywhere, allowing them to stay involved in projects and with coworkers.I
- Immediate Feedback for Millennials ─ Studies show that Millennials prefer feedback 50 percent more often than other employees. The use of UCC reporting such as CRM reports, call logs, and KPI statistics can be used to track individual and group performance to provide consistent feedback to workers, especially those who are typically not in the office on a regular basis and who believe that no news is bad news.
- Information Streams and Knowledge Stores ─ Using enterprise social networking (ESN) tools, workers can stay involved in discussions and projects and have access to stored information for reference on other projects. This is especially important for remote workers who cannot just pop down the hall in order to join a meeting or visit with a subject-matter expert. ESN tools provide information streams on particular subjects to everyone involved in a project who requires the information, increasing efficiency and saving time on research.
The major increase in technological advancements is transforming the way that enterprise employees work today. Remote employees are now a major focus in today's workforce, and the use of technology in business, including online processes and apps, makes it easier for remote workers to stay involved with what goes on in their organizations. This not only keeps them informed, but also encourages a higher level of engagement and therefore a boost in productivity, efficiency, and revenue. Value-added resellers should engage customers with remote workers in order to help them understand the benefits of UCC, and with that, everyone wins.
Does your company understand the benefits of UCC in keeping remote workers engaged?