All types of businesses, small to large, can benefit from video-conferencing technology in one way or another, allowing for improved customer service, better collaboration, and enhanced productivity. Video conferencing can help companies reduce travel risk, shorten meetings, optimize information exchange, connect dispersed staff without the travel expense, improve flexibility, and provide a competitive advantage. There are two vertical industries, however, that are truly worth targeting by resellers; these are healthcare and education. Let’s take a look at each one.

Two Big Industries That Can Benefit from Video-Conferencing Technology

Let's explore the two big industries that can greatly benefit from video conferencing technology.
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As business processes and needs evolve, applications are often improved and spread through an organization using business integration. Business process integration (BPI) is often implemented through an array of technologies that increase the flow and exchange of data betweent different applications, people, and business processes within, across, and beyond an organization. BPI gives organizations the opportunity to become more productive and efficient while still utilizing existing solution investments. Resellers can best assist customers with the integration of business applications, processes, and information internally or with partners, suppliers, and clients, as long as they have extensive knowledge and experience with applications, mobility, cloud solutions, data, Web services, service-oriented architecture and any other pertinent integration touch points.

Four Steps to a Successful Business Process Integration Solution

Here we'll explore four steps that organizations can use to experience successful BPI solutions.
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Video conferencing technology continues to evolve and has proven to save organizations time and money, but even more so, video conferencing is being used to facilitate remote collaboration among workers in different locations. Recent research shows that more than half (54 percent) of employees regularly take part in work-related video conferences.

Overcoming Remote Collaboration Challenges with Video Conferencing Technology

Here we'll explore some of the advantages of using video conferencing technology to communicate with remote coworkers.
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Unified communications and collaboration (UCC) is becoming an increasingly important tool for many businesses. Typically, UCC consists of various forms of hardware and software used to facilitate the coherent and dynamic sharing of information and resources within a distinct company.

Four Ways That UCC Technology Improves Collaboration in the Workplace

Check out four ways that UCC technology improves collaboration in the workplace.
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Unified communications and collaboration (UCC) solutions and their supporting tools are becoming more and more cutting-edge, and, as a result, organizations are seeing their value. Because many companies are increasing their tech budgets, technology companies have even more opportunity than ever to offer solutions and tools that can advance business.

UCC Solutions: What's Trending in 2016?

Here we'll look at some of the UCC solutions trending in 2016.
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Recently, Facebook at Work was released as a business-friendly version of the website's mobile application. The app is available for download from the iOS App Store and will soon support Android devices as well. Facebook hopes that this new application will give users the ability to easily and effectively collaborate using a familiar interface.

Will Facebook Be a UCC Technologies Competitor?

Here we'll explore if Facebook will be a UCC technologies competitor.
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In this increasingly mobile world, applications are in demand by organizations to help improve collaboration and better understand their customer base. In order to maximize employee productivity, companies need to embed unified communications and collaboration (UCC) within the mobile, premises-based and cloud-based applications that employees use every day in order to accomplish their workloads. When organizations embed crucial UCC functions like presence, click-to-call, and video inside of applications, employees can utilize the fullest value that UCC has to offer, making tools invaluable by transforming business workflows and processes. Geolocation has become a valuable UCC application that uses GPS capabilities to allow workers to track and analyze customer locations, generate leads, target offers, and collaborate with team members easily on the fly using the most appropriate tool. Here are four ways to incorporate geolocation into your collaboration solutions:

Using Geolocation as Part of Your Collaboration Solutions

Here are four ways to incorporate geolocation into your collaboration solutions.
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The key to successful remote working is empowering communication, collaboration, and transparency using integrated tools that are common within the organization. Remote workers need access to the same user interface that employees in the office have in order to ensure continuity, and they need access to the same tools that all other workers have. The true potential of remote working can only be achieved if the proper unified communications and collaboration (UCC) tools are implemented; if so, there will be a positive effect on productivity, employee satisfaction, and efficiency.

Integrated Communications Tools for the Remote Worker

Let’s take a look at five types of remote workers and their specific needs for integrated communications tools.
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As organizations today attempt to control costs, elevate the customer experience, and improve the structure within their organizations, executives are turning toward business process automation (BPA) in order to improve alignment and stream functions. With many businesses still performing complex, labor-intensive tasks manually, the objective is to automate as many manual processes as possible. Each industry has different needs for BPA, and benefits can vary from increased consistency and reliability to decreased turnaround times and costs. Let’s take a look at three major industries and the real-life benefits they gain from automating business processes:

Three Real-Life Examples of Business Process Automation Benefits

Here are three real-life examples organizations can adapt to gain business process automation benefits.
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Organizations are beginning to realize that customer satisfaction is the best way to elevate their reputation and earn repeat business. Personalized service provides representatives the chance to upsell and cross-sell, improving profits. Advanced contact center software allows organizations to fully utilize resources, boost response times, route calls efficiently, and easily access account information, improving customer loyalty.  

Five Must-Have UCC Technologies for the Modern Call Center

UCC technologies can help provide the tools required in order to elevate the modern contact center into a strategic asset.
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Unified communications and collaboration (UCC) can help businesses improve productivity, efficiency, and collaboration while reducing costs. Many companies have voice over IP, audio conferencing, and email implemented already, but have not traveled much further on the UCC roadmap. According to a recent survey, 79 percent of respondents utilize audio conferencing solutions, 76 percent use Web conferencing, 73 percent use instant messaging (IM)/presence, 68 percent have implemented video conferencing, and 67 percent use screen sharing. In many cases, these solutions are from different vendors with different administration tools, operating systems, and user interfaces, so they do not always work together.

Three Ways That UCaaS Continues to Drive Collaboration in the Workplace

Here are three of the technologies that drive collaboration in the workplace when deployed as a service.
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Unified Communication and Collaboration Through Ingram Micro

Unified communications and collaboration are changing the way we live and work. Find out what it all means for you and your customers.

 
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